These Terms apply to text messages between you and Podium; they do not apply to any communications between you and any Podium customers using the Podium services.


By signing up for or otherwise consenting to receive text messages from Podium (“opt-in”):

  • You authorize Podium to use autodialer or non-autodialer technology to send marketing and other text messages to the phone number associated with your opt-in (i.e., the number listed on the opt-in form or instructions, or, if none, the number from which you send your opt-in, or, if none, the number tied to the Podium account associated with your opt-in);
  • You acknowledge your consent to receive text messages from Podium is not a condition of purchase;
  • You agree you are signing your opt-in; and
  • You confirm you are the subscriber to the phone number associated with your opt-in.

Generally, Podium’s text message marketing campaigns will not exceed 10 messages per month. However, the number of text messages and frequency with which you receive text messages from Podium may vary. Message and data rates may apply for any text messages sent to you from Podium and to Podium from you. If you have any questions about your text or data plan, contact your wireless provider.


You may opt out of receiving text messages from Podium at any time. To stop receiving marketing text messages from Podium, text “REMOVE” in response to any Podium marketing text message you receive. If you unsubscribe from Podium marketing text messages and wish to resubscribe, reply “JOIN.”

To stop receiving all text messages from Podium, including transactional text messages, text “STOP” in response to any text message you receive from Podium. If you unsubscribe from all Podium text messages and wish to resubscribe, reply “START.”


Data obtained from you in connection with text messages between you and Podium includes your mobile phone number, your carrier, the date, time, and content of your messages, and other information you provide to Podium via text message. You consent to the processing of the information we obtain in accordance with our Privacy Policy.


4.1 Generally. In the interest of resolving disputes between you and Podium in the most expedient and cost effective manner, and except as described in Sections 4.2 and 4.3, you and Podium agree that every dispute arising in connection with these Terms will be resolved by binding arbitration. Arbitration is less formal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, may allow for more limited discovery than in court, and can be subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award. This agreement to arbitrate disputes includes all claims arising out of or relating to any aspect of these Terms, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of whether a claim arises during or after the termination of these Terms. YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THESE TERMS, YOU AND PODIUM ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.

4.2 Exceptions. Despite the provisions of Section 4.1, nothing in these Terms will be deemed to waive, preclude, or otherwise limit the right of either party to: (a) bring an individual action in small claims court; (b) pursue an enforcement action through the applicable federal, state, or local agency if that action is available; (c) seek injunctive relief in a court of law in aid of arbitration; or (d) to file suit in a court of law to address an intellectual property infringement claim

4.3 Opt-Out. If you do not wish to resolve disputes by binding arbitration, you may opt out of the provisions of this Section 4 within 30 days after the date that you agree to these Terms by sending a letter or email that specifies: your full legal name, the phone number(s) you use to send text messages to and receive text messages from Podium, and a statement that you wish to opt out of arbitration, to Podium Corporation, Inc., Attention: Legal Department – Arbitration Opt-Out, 1650 W. Digital Dr., Lehi, UT 84043 or legal@podium.com.

4.4 Arbitrator. Any arbitration between you and Podium will be settled under the Federal Arbitration Act and administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules (collectively, “AAA Rules”) as modified by these Terms. The AAA Rules and filing forms are available online at www.adr.org, by calling the AAA at 1-800-778-7879, or by contacting Podium. The arbitrator has exclusive authority to resolve any dispute relating to the interpretation, applicability, or enforceability of this binding arbitration agreement.

4.5 Notice of Arbitration; Process. A party who intends to seek arbitration must first send a written notice of the dispute to the other party by certified U.S. Mail or by Federal Express (signature required) or, only if that other party has not provided a current physical address, then by electronic mail (“Notice of Arbitration”). Podium’s address for Notice is: Podium Corporation, Inc., 1650 W. Digital Dr., Lehi, UT 84043, USA. The Notice of Arbitration must: (a) describe the nature and basis of the claim or dispute; and (b) set forth the specific relief sought (“Demand”). The parties will make good faith efforts to resolve the claim directly, but if the parties do not reach an agreement to do so within 30 days after the Notice of Arbitration is received, you or Podium may commence an arbitration proceeding. All arbitration proceedings between the parties will be confidential unless otherwise agreed by the parties in writing. During the arbitration, the amount of any settlement offer made by you or Podium must not be disclosed to the arbitrator until after the arbitrator makes a final decision and award, if any. If the arbitrator awards you an amount higher than the last written settlement amount offered by Podium in settlement of the dispute prior to the award, Podium will pay to you the higher of: (i) the amount awarded by the arbitrator; or (ii) $5,000.

4.6 Fees. If you commence arbitration in accordance with these Terms, Podium will reimburse you for your payment of the filing fee, unless your claim is for more than $10,000, in which case the payment of any fees will be decided by the AAA Rules. Any arbitration hearing will take place at a location to be agreed upon in Salt Lake City, Utah, but if the claim is for $10,000 or less or you are located in Australia, you may choose whether the arbitration will be conducted: (a) solely on the basis of documents submitted to the arbitrator or (b) through a non-appearance based telephone hearing. If the arbitrator finds that either the substance of your claim or the relief sought in the Demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all fees will be governed by the AAA Rules. In that case, you agree to reimburse Podium for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. Regardless of the manner in which the arbitration is conducted, the arbitrator must issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the decision and award, if any, are based. The arbitrator may make rulings and resolve disputes as to the payment and reimbursement of fees or expenses at any time during the proceeding and upon request from either party made within 14 days of the arbitrator’s ruling on the merits.

4.7 No Class Actions. YOU AND PODIUM AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and Podium agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding.

4.8 Enforceability. If Section 4.7 or the entirety of this Section 4 is found to be unenforceable, or if Podium receives an Opt-Out Notice from you, then the entirety of this Section 4 will be null and void and, in that case, the exclusive jurisdiction and venue for any action arising out of or related to any text message between you and Podium or these Terms will be the state courts located in Salt Lake County or Utah County, Utah or the United States District Court for the District of Utah, or you are located in Australia, the courts of Victoria, Australia.

© Podium Corp Inc. 2022